Privacy Policy

Your Privacy Matters at Innovark Solutions LLC

At Innovark Solutions LLC, located at 8 The Green STE B, Dover, DE 19901, we are committed to protecting the privacy and security of our customers’ personal information. As a trusted provider of premium green teas, black teas, flavored teas, oolong teas, chai teas, white teas, and teaware, we understand that your trust is the foundation of our relationship. Our Privacy Policy outlines how we collect, use, store, and protect your information when you visit innovark.shop, place an order, or interact with our services.

We are dedicated to transparency, ensuring you have a clear understanding of how your data is handled. Whether you’re shopping for our high-quality teas or browsing our teaware collection, we prioritize safeguarding your personal information with industry-leading security measures. This Privacy Policy applies to all users of our website and services, both in the United States and internationally. If you have any questions about this policy, please contact us at hensonc@innovarksolutions.com or +84766119990. By using our website or services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect information to provide you with a seamless, personalized, and secure shopping experience. The types of information we collect fall into the following categories:

1.1 Information You Provide

We collect information you voluntarily provide when interacting with our website or services, including:

  • Personal Information: Name, email address, phone number, billing address, and shipping address provided during account creation, order placement, or customer service inquiries.

  • Payment Information: Credit/debit card details, Apple Pay, or Google Pay information processed securely through our payment partner, Stripe. We do not store your payment information on our servers.

  • Account Information: Username, password, and preferences if you create an account on innovark.shop.

  • Communications: Information shared when you contact us via email, phone, or our website’s contact form, including feedback, inquiries, or support requests.

1.2 Information Collected Automatically

When you visit our website or interact with our services, we may automatically collect certain information using cookies, web beacons, and similar technologies:

  • Browsing Data: IP address, browser type, operating system, device type, and pages visited on our website.

  • Usage Data: Time and date of your visit, time spent on pages, clickstream data, and referral URLs.

  • Location Data: Approximate location based on your IP address to provide region-specific content, such as currency or shipping options.

  • Analytics Data: Aggregated data about user behavior, collected through tools like Google Analytics, to improve our website and services.

1.3 Information from Third Parties

We may receive information from third parties, such as:

  • Payment Processors: Stripe provides transaction-related information to process payments securely.

  • Shipping Carriers: Delivery status and tracking information from carriers like USPS, UPS, or FedEx.

  • Marketing Partners: Information from promotional campaigns or affiliate programs, if applicable.

We ensure that any third-party information is collected and used in compliance with applicable laws and this Privacy Policy.

2. How We Use Your Information

We use your information to provide, improve, and personalize your experience with Innovark Solutions LLC. Specific uses include:

2.1 Order Processing and Fulfillment

  • To process and fulfill your orders, including shipping teas and teaware to your provided address.

  • To communicate order confirmations, shipping updates, and delivery details.

  • To process payments securely through Stripe and issue refunds when applicable.

2.2 Customer Service

  • To respond to your inquiries, provide support, and resolve issues via email, phone, or our contact form.

  • To process returns, exchanges, or refunds as outlined in our Refund and Return Policy.

2.3 Website Improvement

  • To analyze browsing and usage data to enhance the functionality, design, and performance of innovark.shop.

  • To personalize your experience, such as recommending teas or teaware based on your browsing history or preferences.

2.4 Marketing and Communications

  • To send you promotional emails, newsletters, or offers about our products, if you’ve opted in to receive them.

  • To inform you about new tea blends, teaware, or special promotions, with the option to unsubscribe at any time.

  • To conduct surveys or request feedback to improve our products and services.

2.5 Legal and Security Purposes

  • To comply with legal obligations, such as tax reporting or responding to lawful requests from authorities.

  • To prevent fraud, unauthorized access, or other illegal activities.

  • To protect the security of our website, customers, and business operations.

We will not use your information for purposes other than those described in this Privacy Policy unless we obtain your prior consent or as required by law.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your information in the following limited circumstances:

3.1 Service Providers

We share information with trusted third-party service providers who assist with our operations, including:

  • Payment Processing: Stripe processes payments securely and may receive transaction-related information.

  • Shipping Carriers: USPS, UPS, FedEx, or other carriers receive your name, address, and contact details to deliver your order.

  • Analytics Providers: Tools like Google Analytics collect anonymized data to help us understand website usage.

  • Customer Support Platforms: Tools to manage customer inquiries and communications.

All service providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Legal Compliance

We may disclose your information if required by law, such as in response to a court order, subpoena, or government investigation. We may also share information to protect our rights, property, or safety, or that of our customers or others.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the acquiring entity. We will notify you of any such transfer and provide options to manage your data, where applicable.

4. How We Protect Your Information

We take the security of your personal information seriously and implement industry-standard measures to protect it, including:

  • Encryption: Stripe uses 256-bit SSL encryption to secure payment transactions. Our website also uses HTTPS to protect data during transmission.

  • Access Controls: Only authorized personnel have access to your personal information, and they are trained in data protection practices.

  • No Storage of Payment Data: We do not store credit/debit card details or digital wallet information on our servers.

  • Regular Audits: We conduct regular security audits and updates to maintain the integrity of our systems.

Despite our efforts, no online system is completely secure. If we become aware of a data breach, we will notify affected customers promptly and take appropriate measures to mitigate any harm.

5. Your Choices and Rights

We respect your control over your personal information and offer the following options:

5.1 Accessing and Updating Your Information

If you have an account on innovark.shop, you can log in to view and update your personal information, such as your name, address, or preferences. For assistance, contact us at hensonc@innovarksolutions.com.

5.2 Opting Out of Marketing Communications

You may opt out of receiving promotional emails or newsletters by:

  • Clicking the “Unsubscribe” link in any marketing email.

  • Contacting us at hensonc@innovarksolutions.com to update your preferences.

Note that even if you opt out of marketing communications, you will still receive transactional emails related to your orders or account.

5.3 Cookies and Tracking

You can manage cookies through your browser settings to block or delete them. However, disabling cookies may affect the functionality of our website. We use:

  • Essential Cookies: Necessary for website functionality, such as maintaining your cart or session.

  • Analytics Cookies: To collect anonymized data about website usage.

  • Marketing Cookies: To deliver personalized ads, if applicable.

For more details, see our Cookie Policy section below.

5.4 Data Subject Rights

Depending on your location, you may have rights under data protection laws, such as:

  • Access: Request a copy of the personal information we hold about you.

  • Correction: Request corrections to inaccurate or incomplete data.

  • Deletion: Request deletion of your personal information, subject to legal obligations.

  • Restriction: Request that we limit the use of your data.

  • Portability: Request your data in a machine-readable format.

To exercise these rights, contact us at hensonc@innovarksolutions.com. We will respond within the timeframe required by applicable law (typically 30 days).

6. Cookie Policy

Cookies are small text files stored on your device to enhance your experience on our website. We use cookies to:

  • Maintain your session and cart during checkout.

  • Analyze website performance and user behavior.

  • Personalize content, such as product recommendations.

You can manage cookies via your browser settings. However, disabling essential cookies may prevent you from using certain features of innovark.shop. For detailed information, contact us or review our website’s cookie settings.

7. International Data Transfers

As a global company, we may transfer your information to service providers or partners located outside your country, including the United States. We ensure that such transfers comply with applicable data protection laws, using safeguards like Standard Contractual Clauses or agreements with service providers that meet privacy standards.

8. Children’s Privacy

Our website and services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected such information, we will delete it promptly. If you believe a child has provided us with their information, please contact us immediately.

9. Third-Party Links

Our website may contain links to third-party websites, such as social media platforms or partner sites. We are not responsible for the privacy practices or content of these sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, legal requirements, or business operations. Updates will be posted on innovark.shop, and the effective date will be noted at the top of the policy. Your continued use of our website or services after changes are posted constitutes your acceptance of the revised policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

  • Email: hensonc@innovarksolutions.com

  • Phone: +84766119990 (Monday–Friday, 9:00 AM–5:00 PM EST)

  • Address: Innovark Solutions LLC, 8 The Green STE B, Dover, DE 19901

We strive to respond to all inquiries within 24–48 hours and are committed to addressing your concerns promptly.

Our Commitment to You

At Innovark Solutions LLC, your privacy is as important to us as the quality of our teas and teaware. We are dedicated to protecting your personal information with the same care and attention we put into sourcing our products. This Privacy Policy reflects our commitment to transparency, security, and customer trust, ensuring you can shop with confidence and enjoy your tea experience without worry.

Thank you for choosing Innovark Solutions LLC. We look forward to serving you with the finest teas and teaware, delivered with integrity from our home in Dover, Delaware, to your doorstep.

Effective Date: July 30, 2025