Asked Questions (FAQ)

Your Questions, Answered by Innovark Solutions LLC

At Innovark Solutions LLC, we are passionate about delivering premium teas and teaware to customers across the United States and around the world from our headquarters at 8 The Green STE B, Dover, DE 19901. We understand that you may have questions about our products, ordering process, shipping, payments, or returns. Our Frequently Asked Questions (FAQ) page is designed to provide clear, concise, and helpful answers to ensure your experience with innovark.shop is seamless and enjoyable.

Whether you’re curious about the difference between our green teas and oolong teas, need clarification on our secure payment methods powered by Stripe, or want details on our shipping and return policies, we’ve got you covered. If you don’t find the answer you’re looking for, our dedicated customer service team is available at hensonc@innovarksolutions.com or +84766119990 to assist you. Below, we’ve compiled the most common questions we receive, organized by category, to help you navigate your tea journey with confidence.

General Questions

What is Innovark Solutions LLC?

Innovark Solutions LLC is a premier tea and teaware company based in Dover, Delaware. We specialize in offering high-quality green teas, black teas, flavored teas, oolong teas, chai teas, white teas, and teaware, sourced from trusted growers worldwide. Our mission is to elevate your tea experience through exceptional products, sustainable practices, and outstanding customer service.

What types of products do you offer?

We offer a wide range of premium teas and teaware, including:

  • Green Teas: Fresh, vibrant teas rich in antioxidants, sourced from regions like Japan and China.

  • Black Teas: Bold and robust blends, such as Assam and Darjeeling, for a classic tea experience.

  • Flavored Teas: Unique blends infused with natural fruits, spices, and herbs for a delightful twist.

  • Oolong Teas: Complex and aromatic teas that balance green and black tea characteristics.

  • Chai Teas: Warm, spicy blends crafted with premium spices for a comforting cup.

  • White Teas: Delicate and minimally processed teas for a light, refreshing taste.

  • Teaware: Elegantly designed teapots, infusers, and cups to enhance your tea-drinking experience.

Our products are crafted with a focus on quality, creativity, and affordability, ensuring there’s something for every tea enthusiast.

Where are you located?

Our headquarters is located at 8 The Green STE B, Dover, DE 19901. While we primarily operate online through innovark.shop, we distribute our products to customers across the United States and internationally.

How can I contact you?

You can reach our customer service team via:

  • Email: hensonc@innovarksolutions.com

  • Phone: +84766119990 (Monday–Friday, 9:00 AM–5:00 PM EST)

  • Website: Submit inquiries through the contact form on innovark.shop.

We strive to respond to all inquiries within 24–48 hours.

Do you ship internationally?

Yes, we proudly ship to customers worldwide. Our Shipping Policy provides details on international shipping rates, estimated delivery times, and customs considerations. Visit innovark.shop/shipping-policy for more information.

Ordering and Payment

How do I place an order?

To place an order on innovark.shop:

  1. Browse our selection of teas and teaware and add desired items to your cart.

  2. Click the cart icon and select “Checkout.”

  3. Enter your shipping and payment information.

  4. Review your order and click “Place Order” to complete your purchase.

  5. You’ll receive an email confirmation with your order details.

If you encounter issues, contact us at hensonc@innovarksolutions.com or +84766119990.

What payment methods do you accept?

We offer secure payment options through Stripe, including:

  • Credit/Debit Cards: Visa, Mastercard, American Express, Discover, Diners Club, JCB.

  • Apple Pay: For quick, secure payments on compatible Apple devices.

  • Google Pay: For fast transactions on Android devices or Google accounts.

All payments are processed securely, with no storage of your payment information on our servers. See our Payment Methods page for details.

Is my payment information secure?

Yes, your payment information is protected by Stripe’s industry-leading security measures, including 256-bit SSL encryption and PCI-DSS compliance. Apple Pay and Google Pay use tokenization to ensure your card details are never shared. We do not store your payment information on our servers.

Can I change or cancel my order?

If you need to modify or cancel your order, contact us immediately at hensonc@innovarksolutions.com or +84766119990. We can make changes before your order is shipped, subject to availability. Once shipped, orders are subject to our Refund and Return Policy.

Why was my payment declined?

A payment may be declined due to:

  • Incorrect card details.

  • Insufficient funds.

  • Card expiration or restrictions by your bank.

  • Technical issues with the payment gateway.

Double-check your information and try again. If the issue persists, contact your bank or our team for assistance.

Shipping and Delivery

How long does shipping take?

Shipping times vary based on your location and selected shipping method. Estimated delivery times are provided at checkout. For U.S. orders, standard shipping typically takes 3–7 business days. International orders may take 7–21 business days, depending on customs processes. See our Shipping Policy for details.

How much does shipping cost?

Shipping costs are calculated at checkout based on your location, order weight, and shipping method. We offer competitive rates for both domestic and international shipping. For specific pricing, proceed to checkout or contact us.

Can I track my order?

Yes, once your order is shipped, you’ll receive a tracking number via email. You can use this to monitor your package’s progress through our shipping partner’s website.

What happens if my order is lost or damaged?

If your order is lost or damaged during transit, contact us within 7 days of the expected delivery date at hensonc@innovarksolutions.com or +84766119990. We’ll work with the carrier to resolve the issue and provide a refund or replacement as per our Refund and Return Policy.

Do I have to pay customs fees for international orders?

International customers are responsible for any customs fees, duties, or taxes imposed by their local government. These fees are not included in our prices or shipping costs. Check with your local customs office for details.

Returns and Refunds

What is your return policy?

You may return eligible products within 30 days of delivery for a refund or exchange, provided they are unopened (for teas) or unused (for teaware) and in their original packaging. Damaged, defective, or incorrect items are eligible for free returns. See our Refund and Return Policy for full details.

How do I return a product?

To initiate a return:

  1. Contact us at hensonc@innovarksolutions.com or +84766119990 with your order number and reason for return.

  2. Receive a Return Merchandise Authorization (RMA) number.

  3. Package the item securely and ship it to: Innovark Solutions LLC, 8 The Green STE B, Dover, DE 19901.

  4. We’ll process your refund or exchange within 5–7 business days of receiving the item.

How long does it take to receive a refund?

Refunds are processed within 5–7 business days of receiving and inspecting the returned item. Funds are returned to your original payment method via Stripe, with funds typically appearing in your account within 3–10 business days, depending on your bank.

Can I exchange a product?

Yes, eligible items can be exchanged by following the return process. We’ll issue a refund for the returned item and assist you in placing a new order. For defective or incorrect items, we’ll cover shipping costs for the exchange.

Product Information

Are your teas organic or ethically sourced?

We partner with trusted growers who prioritize sustainable and ethical practices. Many of our teas are organic, and all are sourced from reputable estates. Product descriptions on innovark.shop indicate organic certifications or sourcing details. Contact us for specific product inquiries.

Do your products contain allergens?

Some teas, particularly flavored blends, may contain allergens like nuts or spices or be processed in facilities that handle allergens. Check product labels and descriptions for allergen information. If you have concerns, contact us before ordering.

How should I store my teas?

To maintain freshness, store teas in a cool, dry place away from direct sunlight, strong odors, and moisture. Use airtight containers to preserve flavor and aroma. Teaware should be stored in a safe, dry location to prevent damage.

How do I brew your teas?

Each tea type has unique brewing requirements. General guidelines are provided on product packaging and our website. For example:

  • Green Teas: 175–185°F, 1–3 minutes.

  • Black Teas: 195–205°F, 3–5 minutes.

  • White Teas: 165–175°F, 2–4 minutes.

Visit our blog on innovark.shop for detailed brewing tips.

Teaware Questions

Are your teaware products dishwasher-safe?

Many of our teaware items, such as ceramic teapots and cups, are dishwasher-safe, but some delicate or handcrafted pieces require handwashing. Check product descriptions for care instructions. Contact us for specific guidance.

What materials are your teaware products made from?

Our teaware is crafted from high-quality materials like ceramic, porcelain, glass, and stainless steel, designed for durability and aesthetics. Product descriptions provide material details.

Can I return teaware if it arrives damaged?

Yes, if your teaware arrives damaged or defective, contact us within 7 days of delivery. We’ll provide a prepaid shipping label and offer a refund or replacement, as outlined in our Refund and Return Policy.

Customer Support and Policies

How do I update my account information?

If you have an account on innovark.shop, log in and navigate to the “My Account” section to update your contact or shipping information. For assistance, contact our team.

What is your Privacy Policy?

Our Privacy Policy, available at innovark.shop/privacy-policy, outlines how we collect, use, and protect your personal information. We prioritize your privacy and use industry-standard security measures.

What are your Terms and Conditions?

Our Terms and Conditions, available at innovark.shop/terms-conditions, govern your use of our website and services. They cover ordering, payments, shipping, and more.

Our Commitment to You

At Innovark Solutions LLC, we’re dedicated to making your tea journey exceptional. This FAQ page is part of our commitment to transparency and customer satisfaction. If you have additional questions, don’t hesitate to reach out to us at hensonc@innovarksolutions.com or +84766119990. From Dover, Delaware, to your doorstep, we’re here to help you enjoy the finest teas and teaware.

Thank you for choosing Innovark Solutions LLC. We look forward to serving you!