Shipping Policy

Delivering Your Tea Experience with Innovark Solutions LLC

At Innovark Solutions LLC, located at 8 The Green STE B, Dover, DE 19901, we are committed to bringing the finest teas and teaware to your doorstep with efficiency, reliability, and care. Our Shipping Policy outlines the processes and guidelines for delivering our premium green teas, black teas, flavored teas, oolong teas, chai teas, white teas, and teaware to customers across the United States and around the world. We understand that timely and secure delivery is a critical part of your experience with innovark.shop, and we’ve designed our shipping procedures to reflect our dedication to quality, transparency, and customer satisfaction.

Whether you’re savoring a delicate white tea in New York or sharing a robust chai blend with friends abroad, our goal is to ensure your order arrives promptly and in perfect condition. This Shipping Policy provides detailed information about shipping methods, costs, delivery times, and more, so you can shop with confidence. If you have any questions, our customer service team is available at hensonc@innovarksolutions.com or +84766119990 to assist you.

Overview of Our Shipping Process

At Innovark Solutions, we strive to make shipping as seamless and straightforward as possible. Here’s a brief overview of how we deliver your order:

  • Order Processing: Once you place an order on innovark.shop, our team processes it within 1–2 business days, ensuring your products are carefully packed and prepared for shipment.

  • Shipping Methods: We offer a range of shipping options, including standard and expedited services, to suit your needs. Shipping costs and estimated delivery times are calculated at checkout based on your location and order details.

  • Tracking: After your order ships, you’ll receive a tracking number via email to monitor your package’s progress.

  • Global Reach: We proudly ship to customers in the United States and internationally, with clear guidelines for domestic and international deliveries.

  • Customer Support: If you encounter any issues with your shipment, our team is here to assist with tracking, delays, or other concerns.

We partner with trusted shipping carriers to ensure your order arrives safely and on time. Below, we provide detailed information about our shipping policies to help you understand the process and set clear expectations.

Order Processing

Processing Time

Once you place an order, our team at Innovark Solutions works diligently to process and pack it with care. Orders are typically processed within 1–2 business days (Monday–Friday, excluding holidays). During peak periods, such as holidays or promotional events, processing may take slightly longer, but we will notify you if any delays are expected.

Order Confirmation

After placing your order, you’ll receive an email confirmation with your order details, including the items purchased, shipping address, and estimated delivery date. This confirmation does not guarantee product availability; if an item is out of stock, we will contact you to offer a refund, substitution, or estimated restock date.

Packing Standards

We take pride in packaging our teas and teaware to ensure they arrive in pristine condition. Teas are sealed in airtight, eco-friendly packaging to preserve freshness, while teaware is carefully packed to prevent damage during transit. If your order includes both teas and teaware, we use protective materials to ensure all items are secure.

Shipping Methods and Costs

Domestic Shipping (United States)

For customers in the United States, we offer the following shipping options:

  • Standard Shipping: 3–7 business days, depending on your location. This is our most cost-effective option, ideal for customers who don’t need expedited delivery.

  • Expedited Shipping: 1–3 business days, available for those who need their order sooner. Expedited shipping costs are higher but ensure faster delivery.

Shipping costs are calculated at checkout based on your order weight, dimensions, and destination. We strive to offer competitive rates while ensuring reliable delivery through trusted carriers like USPS, UPS, or FedEx.

International Shipping

We proudly ship to customers worldwide, bringing our premium teas and teaware to tea enthusiasts across the globe. International shipping options include:

  • Standard International Shipping: 7–21 business days, depending on your country and customs processes. This option balances affordability and reliability.

  • Expedited International Shipping: 3–10 business days, available in select countries for faster delivery.

International shipping costs vary based on your location, order weight, and selected shipping method. These costs are displayed at checkout, along with estimated delivery times. Please note that international customers are responsible for any customs fees, duties, or taxes imposed by their local government, as outlined below.

Free Shipping

From time to time, Innovark Solutions may offer free shipping promotions for orders meeting a minimum purchase threshold. These promotions will be clearly advertised on innovark.shop and applied at checkout. Free shipping may be limited to specific regions or shipping methods (e.g., standard shipping within the U.S.).

Delivery Times

Estimated Delivery Times

Delivery times vary based on your location and selected shipping method. Below are general estimates:

  • United States:

    • Standard Shipping: 3–7 business days from the date of shipment.

    • Expedited Shipping: 1–3 business days from the date of shipment.

  • International:

    • Standard International Shipping: 7–21 business days, depending on destination and customs clearance.

    • Expedited International Shipping: 3–10 business days, depending on destination.

These estimates do not include order processing time (1–2 business days). Delivery times are not guaranteed, as delays may occur due to factors beyond our control, such as weather, carrier issues, or customs processes.

Tracking Your Order

Once your order ships, you’ll receive an email with a tracking number and a link to monitor your package’s progress through our shipping carrier’s website. If you don’t receive a tracking number within 3 business days of placing your order, contact us at hensonc@innovarksolutions.com or +84766119990.

Delivery Delays

While we strive to ensure timely delivery, delays may occur due to:

  • High order volumes during peak seasons (e.g., holidays).

  • Weather conditions or natural disasters.

  • Carrier delays or disruptions.

  • Customs processing for international orders.

If your order is delayed, we will notify you and work with our shipping partners to resolve the issue. You can also contact us for updates or assistance.

International Shipping Considerations

Customs, Duties, and Taxes

International customers are responsible for any customs fees, import duties, or taxes imposed by their local government. These fees are not included in the product price or shipping cost and are determined by your country’s customs regulations. We recommend checking with your local customs office to understand potential fees before placing an order.

Customs Delays

International shipments may be subject to customs inspections, which can delay delivery. Innovark Solutions LLC is not responsible for delays caused by customs processes. To help expedite clearance, we provide accurate product descriptions and values on all shipping documentation.

Restricted Destinations

We ship to most countries worldwide, but some destinations may be restricted due to carrier limitations, international regulations, or other factors. If we are unable to ship to your location, we will notify you and issue a full refund for your order.

Risk of Loss

The risk of loss and title for products passes to you upon delivery to the shipping carrier. If your order is lost or damaged during transit, please contact us within 7 days of the expected delivery date at hensonc@innovarksolutions.com or +84766119990. We will work with the carrier to resolve the issue and provide a refund or replacement, as outlined in our Refund and Return Policy.

Shipping to Multiple Addresses

At this time, each order can be shipped to only one address. If you wish to send items to multiple addresses, please place separate orders for each destination. Contact our customer service team for assistance with large or complex orders.

Incorrect Shipping Information

It is your responsibility to provide accurate shipping information at checkout. If your order is returned to us due to an incorrect or incomplete address, you may be responsible for additional shipping costs to resend the package. To update your shipping address before your order ships, contact us immediately at hensonc@innovarksolutions.com or +84766119990.

Undeliverable Packages

If a package is returned to us as undeliverable (e.g., due to an incorrect address, failed delivery attempts, or refusal by the recipient), we will contact you to resolve the issue. You may choose to:

  • Reship the package to a corrected address, with additional shipping costs applied.

  • Receive a refund for the order, minus original shipping costs.

If we cannot reach you within 30 days, the order will be considered abandoned, and we may dispose of the products without issuing a refund.

Packaging and Sustainability

We are committed to sustainable practices in all aspects of our business, including shipping. Our packaging materials are designed to be eco-friendly, using recyclable or biodegradable materials whenever possible. We carefully pack our teas to preserve freshness and protect teaware from damage, ensuring your order arrives in perfect condition while minimizing environmental impact.

Contact Us for Shipping Inquiries

If you have questions about our Shipping Policy, need help tracking your order, or encounter any issues with your shipment, our customer service team is here to assist. Reach out to us at:

  • Email: hensonc@innovarksolutions.com

  • Phone: +84766119990 (Monday–Friday, 9:00 AM–5:00 PM EST)

  • Address: Innovark Solutions LLC, 8 The Green STE B, Dover, DE 19901

We strive to respond to all inquiries within 24–48 hours and are committed to resolving any shipping concerns promptly.

Our Commitment to You

At Innovark Solutions LLC, we believe that the journey from our warehouse to your doorstep is just as important as the quality of our teas and teaware. Our Shipping Policy reflects our dedication to reliability, transparency, and customer satisfaction. We work tirelessly to ensure your order arrives on time and in perfect condition, so you can enjoy the exceptional tea experience you deserve.

Thank you for choosing Innovark Solutions LLC. Visit innovark.shop to explore our premium teas and teaware, and let us bring the joy of tea to you, wherever you are.