Terms and Conditions

Thank you for choosing Innovark Solutions LLC, your trusted source for premium teas and teaware. Located at 8 The Green STE B, Dover, DE 19901, we are dedicated to providing high-quality green teas, black teas, flavored teas, oolong teas, chai teas, white teas, and teaware to customers across the United States and around the world. By accessing or using our website, innovark.shop, or purchasing our products, you agree to be bound by the following Terms and Conditions (“Terms”). These Terms govern your use of our website, services, and products and outline the legal agreement between you and Innovark Solutions LLC.

Our mission is to deliver exceptional tea experiences while maintaining transparency, fairness, and customer satisfaction. These Terms are designed to ensure a clear understanding of your rights and responsibilities as a customer, as well as our obligations as a business. We encourage you to read this document carefully and contact us at hensonc@innovarksolutions.com or +84766119990 if you have any questions. By using our website or services, you acknowledge that you have read, understood, and agree to these Terms.

1. General Provisions

1.1 Acceptance of Terms

By accessing innovark.shop, placing an order, or engaging with our services, you agree to comply with and be bound by these Terms and Conditions, as well as our Privacy Policy, Refund and Return Policy, Shipping Policy, and other policies referenced herein. If you do not agree with any part of these Terms, you must not use our website or purchase our products.

1.2 Modifications to Terms

Innovark Solutions LLC reserves the right to modify, update, or revise these Terms at any time without prior notice. Changes will be effective immediately upon posting on our website. It is your responsibility to review these Terms periodically to stay informed of any updates. Your continued use of our website or services after changes are posted constitutes your acceptance of the revised Terms.

1.3 Eligibility

To use our website or purchase our products, you must be at least 18 years of age or the legal age of majority in your jurisdiction. By placing an order, you represent that you meet these eligibility requirements and have the legal capacity to enter into a binding agreement.

2. Use of Our Website

2.1 Permitted Use

Our website, innovark.shop, is provided for your personal, non-commercial use to browse, purchase, and learn about our teas and teaware. You may not use our website for any unlawful, unauthorized, or prohibited purpose, including but not limited to:

  • Copying, distributing, or modifying any content without our express written consent.

  • Using automated systems (e.g., bots, scrapers) to access or extract data from our website.

  • Engaging in any activity that disrupts or interferes with the functionality of our website or servers.

  • Attempting to gain unauthorized access to our systems or customer data.

2.2 Account Creation

To make a purchase or access certain features of our website, you may need to create an account. When creating an account, you agree to:

  • Provide accurate, current, and complete information.

  • Maintain the security of your account credentials and not share them with others.

  • Notify us immediately of any unauthorized use of your account.

  • Accept responsibility for all activities conducted through your account.

We reserve the right to suspend or terminate your account if we suspect fraudulent, abusive, or unauthorized activity.

2.3 Intellectual Property

All content on innovark.shop, including text, images, logos, product descriptions, and designs, is the property of Innovark Solutions LLC or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without prior written permission.

3. Ordering and Payment

3.1 Placing an Order

When you place an order on our website, you are making an offer to purchase products subject to these Terms. All orders are subject to availability and acceptance by Innovark Solutions LLC. We reserve the right to refuse or cancel any order for reasons including but not limited to:

  • Product unavailability.

  • Errors in product or pricing information.

  • Suspected fraudulent activity.

  • Non-compliance with these Terms.

You will receive an order confirmation email upon successful submission of your order. This confirmation does not constitute acceptance of your order; acceptance occurs when your order is shipped, at which point a contract is formed.

3.2 Pricing and Taxes

All prices displayed on innovark.shop are in U.S. dollars (USD) unless otherwise specified. Prices are subject to change without notice. For international orders, prices may be displayed in your local currency based on your browser settings, but payment will be processed in USD, with conversions handled by our payment processor, Stripe.

Prices do not include applicable taxes, duties, or shipping fees, which will be calculated and displayed at checkout. You are responsible for any taxes or duties imposed by your local government for international orders.

3.3 Payment Methods

We accept payments via credit/debit cards (Visa, Mastercard, American Express, Discover, Diners Club, JCB), Apple Pay, and Google Pay, processed securely through Stripe. By submitting payment, you represent that you are authorized to use the payment method provided and that the information you provide is accurate and complete.

3.4 Order Errors

If you notice an error in your order after submission (e.g., incorrect shipping address or product selection), contact us immediately at hensonc@innovarksolutions.com or +84766119990. We will make reasonable efforts to correct the error before your order is shipped, subject to availability and our discretion.

4. Shipping and Delivery

4.1 Shipping Policy

Our Shipping Policy, available at innovark.shop/shipping-policy, governs the delivery of your order. We ship to addresses in the United States and internationally, with shipping costs and estimated delivery times provided at checkout. Innovark Solutions LLC is not responsible for delays caused by third-party shipping carriers, customs processes, or unforeseen circumstances (e.g., weather, strikes).

4.2 Risk of Loss

Risk of loss and title for products pass to you upon delivery to the shipping carrier. If your order is lost or damaged during transit, please contact us immediately so we can assist with filing a claim with the carrier or initiating a replacement or refund, as outlined in our Refund and Return Policy.

5. Returns and Refunds

Our Refund and Return Policy, available at innovark.shop/refund-return-policy, governs all returns and refunds. In summary:

  • Eligible products may be returned within 30 days of delivery for a refund or exchange, provided they are unopened (for teas) or unused (for teaware) and in their original packaging.

  • Refunds are processed via Stripe to your original payment method within 5-7 business days of receiving the returned item.

  • For damaged, defective, or incorrect items, we will cover return shipping costs and provide a full refund or replacement.

Please review our Refund and Return Policy for detailed instructions and eligibility criteria.

6. Product Information and Availability

6.1 Product Descriptions

We strive to provide accurate and detailed descriptions of our teas and teaware on innovark.shop. However, we do not warrant that product descriptions, images, or other content are error-free, complete, or current. If a product does not match its description, your sole remedy is to return it in accordance with our Refund and Return Policy.

6.2 Product Availability

All products are subject to availability. If a product becomes unavailable after you place an order, we will notify you and provide options for a refund, substitution, or estimated restock date. We are not liable for any inconvenience or damages resulting from product unavailability.

6.3 Food Safety and Allergens

Our teas are sourced and packaged with care to meet food safety standards. However, some products may contain allergens (e.g., nuts, spices) or be processed in facilities that handle allergens. Please review product labels and descriptions for allergen information. If you have specific dietary concerns, contact us before placing an order.

7. Limitation of Liability

To the fullest extent permitted by law, Innovark Solutions LLC, its affiliates, officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, arising from:

  • Your use of our website or services.

  • The purchase, use, or inability to use our products.

  • Errors, delays, or interruptions in our website or shipping services.

  • Unauthorized access to or alteration of your data.

Our total liability for any claim arising from these Terms or your purchase shall not exceed the amount paid by you for the product(s) in question.

8. Indemnification

You agree to indemnify, defend, and hold harmless Innovark Solutions LLC and its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses (including legal fees) arising from:

  • Your violation of these Terms.

  • Your use or misuse of our website or products.

  • Your violation of any third-party rights, including intellectual property rights.

9. Privacy and Data Protection

Your privacy is important to us. Our Privacy Policy, available at innovark.shop/privacy-policy, governs the collection, use, and protection of your personal information. By using our website or services, you consent to the practices described in our Privacy Policy.

10. Governing Law and Dispute Resolution

10.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles.

10.2 Dispute Resolution

Any disputes arising from these Terms or your use of our website or products shall be resolved through good-faith negotiation. If a resolution cannot be reached, disputes shall be submitted to binding arbitration in Dover, Delaware, under the rules of the American Arbitration Association. You waive any right to a trial by jury or to participate in a class action lawsuit.

11. Force Majeure

Innovark Solutions LLC shall not be liable for any delay or failure to perform its obligations under these Terms due to events beyond our reasonable control, including but not limited to natural disasters, war, strikes, government actions, or technical failures.

12. Termination

We reserve the right to terminate or suspend your access to our website or services at our sole discretion, without notice, for conduct that we believe violates these Terms, is harmful to our business or other users, or is unlawful.

13. Contact Information

If you have any questions, concerns, or feedback about these Terms, please contact us at:

  • Email: hensonc@innovarksolutions.com

  • Phone: +84766119990

  • Address: Innovark Solutions LLC, 8 The Green STE B, Dover, DE 19901

Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM EST, to assist you.

14. Miscellaneous

14.1 Entire Agreement

These Terms, together with our Privacy Policy, Refund and Return Policy, Shipping Policy, and other referenced policies, constitute the entire agreement between you and Innovark Solutions LLC regarding your use of our website and services.

14.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

14.3 Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other right.

14.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations to a third party without your consent, provided it does not adversely affect your rights.

Our Commitment to You

At Innovark Solutions LLC, we are more than a tea company—we are a community of tea enthusiasts dedicated to quality, authenticity, and customer satisfaction. These Terms and Conditions reflect our commitment to transparency, fairness, and trust in all our interactions with you. We strive to make your experience with our website and products as enjoyable as the teas we offer, and we’re here to support you every step of the way.

Thank you for choosing Innovark Solutions LLC. We look forward to serving you with the finest teas and teaware, delivered with care from our home in Dover, Delaware, to your doorstep.