Refund and Return Policy

Our Commitment to Your Satisfaction

At Innovark Solutions LLC, we are dedicated to delivering an exceptional tea experience, from the moment you browse our premium selection of green teas, black teas, flavored teas, oolong teas, chai teas, white teas, and teaware on innovark.shop to the moment you enjoy your first sip. Based at 8 The Green STE B, Dover, DE 19901, we take pride in offering high-quality products that reflect our passion for authenticity, craftsmanship, and customer care. However, we understand that sometimes a product may not meet your expectations or may arrive with an issue. That’s why we’ve created a clear, fair, and customer-friendly Refund and Return Policy to ensure your shopping experience is seamless and stress-free.

Our Refund and Return Policy is designed to provide peace of mind, offering straightforward guidelines for returning products and requesting refunds. Whether you’re shopping from the United States or internationally, we strive to make the process as simple and transparent as possible. With our secure payment system powered by Stripe and our commitment to fast, reliable service, we aim to resolve any concerns promptly, so you can continue to enjoy the teas and teaware you love with confidence.

Overview of Our Refund and Return Policy

At Innovark Solutions, we stand behind the quality of our products. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free return and refund process, subject to the terms outlined below. Our policy applies to all products purchased directly from innovark.shop, including teas and teaware, and is designed to ensure fairness for both our customers and our business.

Key highlights of our policy include:

  • 30-Day Return Window: You may return eligible products within 30 days of delivery for a full refund or exchange, provided the items meet our return conditions.

  • Secure Refund Processing: Refunds are processed quickly through our trusted payment partner, Stripe, ensuring funds are returned to your original payment method promptly.

  • Customer-Centric Approach: We aim to make the return process as smooth as possible, with clear instructions and dedicated support from our customer service team.

  • Global Accessibility: Our policy applies to both domestic (U.S.) and international customers, with specific guidelines for international returns to accommodate shipping logistics.

We encourage you to review the details below to understand the eligibility criteria, return process, and refund procedures. If you have any questions or need assistance, our team is available at hensonc@innovarksolutions.com or +84766119990 to guide you every step of the way.

Eligibility for Returns

To ensure a smooth return process, we ask that all returns meet the following criteria:

  1. Timeframe: Returns must be initiated within 30 days of the delivery date. The delivery date is based on the tracking information provided by our shipping partners.

  2. Condition of Products:

    • Teas: Tea products must be unopened, in their original packaging, and in resalable condition. Due to food safety regulations, we cannot accept returns of opened or used tea products unless they are defective or damaged.

    • Teaware: Teaware items, such as teapots, infusers, or cups, must be unused, in their original condition, and in their original packaging. Items showing signs of use, damage caused by the customer, or missing components may not be eligible for return.

  3. Proof of Purchase: You must provide proof of purchase, such as an order confirmation email or order number, to initiate a return. This helps us verify your purchase and process your request efficiently.

  4. Damaged or Defective Items: If your product arrives damaged, defective, or incorrect, we will cover the cost of return shipping and provide a full refund or replacement, as outlined below.

  5. Non-Returnable Items: Certain items, such as gift cards, promotional items, or products marked as “final sale,” are not eligible for return. These exceptions will be clearly indicated at the time of purchase.

If you’re unsure whether your item is eligible for return, please contact our customer service team. We’re here to clarify our policy and ensure your concerns are addressed promptly.

How to Initiate a Return

We’ve made the return process as straightforward as possible to minimize inconvenience. Follow these steps to return a product:

  1. Contact Our Customer Service Team:

    • Reach out to us at hensonc@innovarksolutions.com or call +84766119990 to initiate your return.

    • Provide your order number, the item(s) you wish to return, and the reason for the return (e.g., not satisfied, damaged, incorrect item).

    • Our team will verify eligibility and provide a Return Merchandise Authorization (RMA) number, which is required for all returns.

  2. Package the Item:

    • Securely package the item in its original packaging, including any manuals, accessories, or promotional materials included with your order.

    • Include a copy of your order confirmation or a note with your RMA number, name, and contact information.

  3. Ship the Item:

    • For non-defective returns, you are responsible for return shipping costs. We recommend using a trackable shipping service to ensure your package reaches us safely.

    • For damaged, defective, or incorrect items, we will provide a prepaid shipping label or reimburse your shipping costs, depending on your location.

    • Ship the package to: Innovark Solutions LLC, 8 The Green STE B, Dover, DE 19901.

  4. Confirmation of Receipt:

    • Once we receive and inspect your return, we will notify you via email to confirm that your refund or exchange has been processed.

    • Refunds are typically processed within 5-7 business days of receiving the returned item, with funds returned to your original payment method.

If you encounter any issues during the return process, our customer service team is here to assist. We’re committed to making the process as smooth and efficient as possible.

Refund Process

We strive to process refunds quickly and fairly, ensuring you receive your funds without delay. Here’s how our refund process works:

  • Eligibility Confirmation: Once we receive your returned item, we will inspect it to ensure it meets our return criteria (unopened for teas, unused for teaware, etc.). If the item is eligible, we will proceed with the refund.

  • Refund Amount:

    • For eligible returns, we will refund the full purchase price of the item, including any taxes paid. Shipping costs are non-refundable unless the return is due to our error (e.g., damaged, defective, or incorrect item).

    • If you received a promotional discount or free shipping with your order, the refund amount may be adjusted to reflect the original discount terms.

  • Processing Time: Refunds are processed within 5-7 business days of receiving and inspecting the returned item. Funds will be returned to your original payment method (credit/debit card, Apple Pay, or Google Pay) via Stripe.

  • Refund Confirmation: You will receive an email confirmation once your refund has been processed, including details of the refunded amount and the expected timeframe for funds to appear in your account (typically 3-10 business days, depending on your bank or payment provider).

  • International Refunds: For international customers, refunds will be processed in the original currency of the purchase. Note that currency conversion rates may affect the final amount received, depending on your bank’s policies.

If you have questions about your refund status or need assistance, please contact us at hensonc@innovarksolutions.com or +84766119990. Our team is dedicated to resolving any issues promptly.

Damaged, Defective, or Incorrect Items

We take great care to ensure that every order is packed and shipped with precision. However, if your order arrives damaged, defective, or incorrect, we will make it right at no additional cost to you. Here’s how we handle such cases:

  • Contact Us Immediately: Notify us within 7 days of delivery by emailing hensonc@innovarksolutions.com or calling +84766119990. Please include your order number, a description of the issue, and photos of the damaged or defective item, if applicable.

  • Return or Replacement Options:

    • For damaged or defective items, we will provide a prepaid shipping label or reimburse your return shipping costs and offer a full refund or replacement, based on your preference.

    • For incorrect items, we will send the correct product at no additional cost and provide instructions for returning the incorrect item.

  • Inspection and Resolution: Once we receive the returned item, we will inspect it and process your refund or replacement within 5-7 business days.

Our goal is to resolve these issues quickly and ensure you’re completely satisfied with your purchase.

International Returns

We proudly serve customers worldwide, and our Refund and Return Policy applies to international orders with a few additional considerations:

  • Return Shipping Costs: For non-defective international returns, customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure safe delivery to our Dover, Delaware address.

  • Customs and Duties: Any customs fees, import duties, or taxes incurred during the return process are the responsibility of the customer. These fees are non-refundable.

  • Prepaid Labels for Defective Items: For damaged, defective, or incorrect items, we will work with you to provide a prepaid shipping label or reimburse reasonable shipping costs, depending on your location.

  • Currency and Refunds: Refunds for international orders will be processed in the original currency of the purchase. Please note that exchange rate fluctuations may affect the final refund amount.

If you’re an international customer with questions about returns, our team is here to guide you through the process. Contact us for personalized assistance tailored to your location.

Exchanges

If you’d like to exchange an eligible item for a different product (e.g., a different tea blend or teaware item), please follow the same return process outlined above. Once we receive and inspect the returned item, we will issue a refund to your original payment method and assist you in placing a new order for the desired product. If the exchange is due to our error (e.g., incorrect item sent), we will cover all associated shipping costs.

Our Promise to You

At Innovark Solutions LLC, we believe that a great tea experience extends beyond the products we offer—it includes the trust and confidence you place in us when you shop. Our Refund and Return Policy is designed to reflect our commitment to quality, transparency, and customer satisfaction. We stand behind every tin of tea and piece of teaware we sell, and we’re here to make things right if something isn’t perfect.

If you have any questions about our policy or need assistance with a return, don’t hesitate to reach out to our customer service team at hensonc@innovarksolutions.com or +84766119990. From our headquarters in Dover, Delaware, to your doorstep, we’re dedicated to ensuring your experience with Innovark Solutions is nothing short of exceptional.

Thank you for choosing Innovark Solutions LLC. We look forward to serving you and helping you enjoy the teas and teaware that bring joy to your daily moments.